Refund Policy

Refund Overview

At Cairn Active, we want customers to have a clear and simple experience when purchasing products from our online store.

This Refund Policy explains how returns, exchanges and refunds are handled for orders placed through our website.

Return Request Period

Customers may contact us within 30 days of receiving their order if they would like to request a return.

Items should be returned in suitable condition, unused and with original packaging where applicable.

Return Conditions

To help us process returns smoothly, returned items should meet the following conditions:

• Items should be unworn and unused.
• Products should be returned in their original condition.
• Customers should include relevant order information when contacting us.

Items Not Suitable For Return

Returns may not be accepted for items that have been used, damaged after delivery or returned without the original condition being maintained.

Each return request is reviewed individually to ensure a fair and consistent process.

How To Request A Refund

To request a return or refund, customers should contact our support team with their order details and a description of the request.

We aim to respond to refund enquiries within 3 business days.

Refund Processing Time

Once a refund has been approved, it will be processed within 5 business days.

After processing, the refunded amount will normally appear in the original payment account within 3–7 business days, depending on the customer’s payment provider.

Damaged Or Incorrect Items

If an item arrives damaged or an incorrect product is received, customers should contact us within 7 days of delivery.

Please provide order details and relevant information so we can review the request and provide suitable assistance.

Delivery Costs

Delivery charges are handled according to the circumstances of each return request and the applicable delivery terms.

Customers will receive clear information before any return arrangement is completed.

Contact Us

If you have questions about returns or refunds, please contact our customer support team through the contact options available on our website.