FREQUENTLY ASKED QUESTIONS

FAQ

Find answers to common questions about our products, orders and services.

What products does Cairn Active offer?

Cairn Active offers a selection of men’s activewear including training tops, leggings, shorts and lightweight outerwear designed for everyday movement and comfortable wear.

How do I place an order?

Simply browse our collections, select your preferred product and size, then complete the checkout process with your delivery details.

What payment methods are available?

Available payment options are displayed during checkout. Customers can choose from the payment methods provided on the website.

Do you offer free delivery?

Yes, we provide free delivery on eligible orders. Available delivery information will be shown during the checkout process.

How long does delivery take?

Orders are normally prepared within 1–2 business days. Standard delivery usually takes approximately 2–5 business days depending on the destination and delivery service.

Can I track my order?

Where tracking information is available, delivery updates will be provided after dispatch using the contact details supplied during checkout.

Can I change my order after placing it?

If you need to update your order details, please contact us as soon as possible. We will try to assist before the order has been prepared for dispatch.

What is your return period?

Customers may contact us within 30 days of receiving their order to request a return in accordance with our Refund Policy.

When will I receive my refund?

Once a refund has been approved and processed, the amount normally appears in the original payment account within 3–7 business days, depending on the payment provider.

How can I contact Cairn Active?

You can contact our customer support team through the contact information provided on our website for questions about products, orders or services.