Delivery Policy

Delivery Overview

At Cairn Active, we aim to provide a simple and reliable delivery experience for customers ordering men’s activewear through our online store.

Orders are prepared carefully before dispatch, and delivery information is provided clearly during the checkout process.

Order Processing Time

Orders are normally processed within 1–2 business days after purchase confirmation.

During busy periods, processing may take slightly longer. If any additional time is required, customers will be contacted using the information provided during checkout.

Delivery Time Estimates

Estimated delivery times depend on the destination and delivery service used.

• Standard delivery: approximately 2–5 business days
• Remote locations may require additional delivery time

Delivery estimates are provided as guidance and may vary due to external delivery conditions.

Delivery Charges

We provide free delivery on eligible orders.

Any applicable delivery information or available options will be displayed before customers complete their purchase.

Delivery Address Information

Customers are responsible for providing accurate delivery details when placing an order.

If an incorrect address is provided, customers should contact us as soon as possible. We will try to assist with available options before dispatch.

Order Tracking

Where tracking information is available, customers may receive delivery updates through the contact details provided during checkout.

Tracking details are normally provided after dispatch and may take up to 48 hours to become active.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If a delivery delay occurs, customers are welcome to contact our support team for assistance.

Receiving Your Order

Customers are encouraged to check their order when received and contact us within 7 days if there are any delivery-related questions.

Contact Us

For questions regarding delivery, please contact our customer support team using the contact details available on our website.