Terms & Conditions

1. About These Terms

These Terms & Conditions explain the rules for using the Cairn Active website, browsing products and placing orders through our online store.

By accessing our website or purchasing products, you agree to follow these terms along with our related policies.

2. Website Use

Our website is provided to allow customers to browse available products, understand product details and place orders online.

Customers should provide accurate information when completing orders to help ensure smooth order processing and delivery.

3. Products And Availability

We aim to provide accurate descriptions, images and product information for all items displayed on our website.

Product availability may change from time to time. If an item becomes unavailable after an order has been placed, we will contact the customer with further information.

4. Pricing And Payment

All prices displayed on our website are shown in GBP unless stated otherwise.

Prices may be updated occasionally due to product changes or business requirements. The price shown at checkout will apply to the order.

5. Order Confirmation

After placing an order, customers will receive confirmation details through the contact information provided during checkout.

An order confirmation indicates that we have received the order request. Orders are prepared for dispatch after standard processing checks are completed.

6. Delivery Information

We provide delivery services for customers purchasing products through our online store.

Orders are prepared carefully and dispatched using available delivery services. Eligible orders may qualify for free delivery as displayed during checkout.

Estimated delivery information is provided as guidance and may vary depending on location and delivery conditions.

7. Returns And Refunds

Customers may request returns or refunds in accordance with our Refund Policy.

Items should be returned in suitable condition with original packaging where applicable.

Refund requests are normally reviewed within 5 business days after returned items or required information have been received.

8. Customer Responsibilities

Customers are responsible for providing correct delivery details and selecting appropriate product options before completing an order.

Customers should review product information, sizing details and order details before purchase.

9. Intellectual Property

All website content, including text, images, logos and design elements, belongs to Cairn Active or is used with appropriate permission.

Website content should not be copied, reproduced or used without prior approval.

10. Website Information

We aim to keep website information accurate and up to date. Occasionally, minor changes may be required to improve product information or website functionality.

11. Limitation Of Liability

We aim to provide reliable products, accurate information and helpful customer support.

We are not responsible for delays or circumstances outside our reasonable control, including delivery interruptions caused by external services.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any concerns should first be discussed with our customer support team so we can try to provide a suitable resolution.

13. Contact

If you have any questions regarding these Terms & Conditions, please contact us through the contact details available on our website.